 The Standard Bank Group merged its Nigerian operations, Stanbic Bank Nigeria with that of IBTC Chartered Bank PLC.. line Team Leaders to consistently deliver exceptional customer service whilst complying with all the routine and laid down requirements of the Bank. With this in mind let's chat through the key focus areas of the Team Leader, Customer Service. People Management: The most important aspect of this job is the ability to lead and inspire a team of frontline Team Leaders. The Team Leader Customer Service's day begins by understanding all the various complexities of the Branch's frontline, cash management, telling and enquiries. One of the most important aspects includes workforce planning, understanding customer arrival patterns and customer behaviour and aligning the tellers and enquiries staff to deliver a consistent customer experience. The fact that the Team Leader Customer Service oversees the other full frontline offering implies that he/she is also responsible for identifying critical productivity trends and making recommendations around capacity management, including the employment and management of temporary staff. The Team Leader is also responsible for the management of the full performance cycle, ensuring that all performance contracts are in place for all staff and front line team leaders, regular performance feedback discussion must take place to ensure that the frontline performance is at the required level. In cases where staff do not have the required skills or show competency gaps, the Team Leader Customer Service need to decide on what training interventions are required to close the skills gaps. The Team Leader also participates in the quarterly career management committee discussions, conduct and lead team meetings and teambuilding sessions. Position Requirements Although the Teller and Enquiries functions are not specifically responsible for sales in the Branch, the frontline roles are the roles that most frequently interact with the customer. All front line staff, therefore, need to be geared to identify customer needs and pass on quality leads to the relevant areas! In order to do this the Team Leader will guide, coach, develop and support the front line Team Leaders and requires an in depth knowledge of all the Bank's products. The Team Leader will also manage and track cross selling and lead generation opportunities and ensure that the team's sales and service targets are being met. He/she will participate in sales and marketing activities when required. Routine Management: search for high paid jobs here One of the critical aspects of the Team Leader Customer Service is to take full responsibility for the activities of the frontline staff as it relate to routine requirements. Although the other front line Team Leaders oversee the physically management of the frontline on a day to day basis, the Team Leader Customer Service must ensure that laid down procedures are being adhered to by all the frontline staff. The Team Leader must also be available to conduct customer needs analysis, keep records in terms of the various Financial Industry regulations and take part in any special investigations of losses and/or staff defalcations. Click to apply online |
Saturday, February 13, 2010
Stanbic IBTC Bank Recruits - Team Lead Customer Services
Unilever Recruitment : Field Sales Managers
 Unilever is a global business with a presence in over 100 countries world-wide, and a foot print throughout Africa. Over 150 million consumers across the world use our products every day. We pride ourselves in being the home of brand marketing excellence with world class brands across home care, personal care and foods categories. In addition we have an outstanding leadership development program, recognized as one of the best in the world. We therefore provide a rich, exciting, diverse and challenging working environment. We are looking for Field Sales Managers Main Responsibilities • Develop & Update the Territory coverage plan. • Territory profitability/ ROI action plan & follow up. • Implement trade related activities: Promos, Launches, re-Launches. • On the Job training through Accompaniment on agreed PJP as per Contact norms. • Customer care/satisfaction administration • Compilation/dissemination of market trend data/reports from field visits Qualifications/Experience • A good social science first degree from a recognized university. • 2- 3 years. • Maximum age is 33 years. Method of Application Please send your detailed resume to recruitment.nigeria@uniliver.com with the job title in the subject line on or before 17th February 2010. Only short-listed candidate will be contacted. Click here for more high paid job search |
Friday, February 12, 2010
United Nations Environment Programme(UNEP) Africa Job Vacancies
 The United Nations Environment Programme (UNEP) is the United Nations systems designated entity for addressing environmental issues at the global and regional level. It is currently recruiting for the underlisted vacancies and more: Exciting job openings, click on the Job Position/Title to apply Responsibilities 1. Research, compile, analyse, summarize and present basic information/data on specific, programme/project topics. 2. Assist in the coordination of programme/project planning and preparation; Monitor status of programme/project proposals; ensure project documents are completed and submitted to relevant parties for approval. 3. Assist in the preparation of programme/project proposals; Provide assistance in the interpretation of Logical Framework Analysis (LFA) guidelines; review and coordinate submissions of programme proposals, ensure that requisite information is included and justified in terms of proposed activities; propose adjustments; prepare reports and ensure outputs/services are categorized. 4. Assist in the monitoring and evaluation of programme/projects; Categorize, update, track and analyse data related to programme/projects; carry out periodic status reviews, identify issues and initiate requisite follow-up actions; prepare revised budget estimates; report on budget revisions, expenditures and obligations, verify availability of funds; ensure approval and entry in computerized budget system; initiate financial authorizations for expenditures. 5. Collaborate with programme/project managers on performance reporting; Interprete activities/services scheduled in the programme of work and various planning instruments such as the medium-term plan and internal work plans; provide assistance on reporting requirements, guidelines, rules and procedures and ensure completeness and accuracy of data submitted. 6. Draft correspondence, programme/project summaries, coordinate review and clearance process, and assist in the preparation of materials, documents and other logistics for seminars, workshops and meetings. 7. Serve as focal point for coordination, monitoring and expedition of programme/project implementation activities. 8. Prepare, maintain and update files and internal databases; design and generate periodic and ad hoc reports, statistical tables, graphic content, and other materials/notes to facilitate inspection and other reviews. 9. Provide guidance and training to new/junior staff 10. Perform other duties as assigned. Qualification Education Completion of secondary-level education is required. Additional training in administrative/programme or project management is desirable. Work Experience Minimum of six (6) years of responsible work experience in the field of programme management with strong emphasis on finance and administration management is required some of which in an international organization. How to apply All applicants are strongly encouraged to apply online as soon as possible after the vacancy has been posted and well before the deadline stated in the vacancy announcement. Because applications submitted by United Nations (UN) staff members are considered first, provided the eligibility requirements set out in ST/AI/2006/3 are met and the application is submitted in a timely fashion, staff members should apply within 15-day or 30-day mark. Online applications will be acknowledged where an email address has been provided. If you do not receive an e-mail acknowledgement within 24 hours of submission, your application may not have been received. In such cases, please go to "My UN" page and check the status of your application by clicking on "View Application History", and resubmit the application, if necessary. To start the application process, applicants are required to register by opening a "My UN" account. Go to Login, and Register as a User. Fill in the form and choose a User Name and Password. After opening the account, applicants may apply for vacancies using the Personal History Profile (PHP) provided. Once the PHP has been completed for a particular vacancy, it can be saved and used for future applications. The PHP may be up-dated, when necessary, for future applications. In completing the PHP, please note that all fields marked with an asterisk must be completed. UN staff members must submit scanned copies of their two latest Performance Appraisal System (PAS) reports at the time of application to the appropriate Human Resources Office (HRO)/Personnel Office (PO) to the email address below, clearly indicating the vacancy announcement number. In case you have no access to the digitizing equipment, please submit hard copies of the two latest PAS reports to the relevant HRO/PO via fax. E-mail: Recruitment@unon.org, Fax: 254-20-762-4212 Please see the Frequently Asked Questions, if you encounter problems when applying. VISIT THE WEBSITE FOR MORE :UNEP WEBSITE |
Tuesday, February 9, 2010
CIBN Rec for Part-Time Lecturers and Examiners
 The Chartered Institute of Bankers of Nigeria (CIBN) is the umbrella professional body for bankers in Nigeria. It was incorporated in 1976 as the Nigerian Institute of Bankers and Chartered in 1990 (now CIBN Act 5 of 2007). The Chartered Institute of Bankers of Nigeria, a foremost institution in Banking and Finance Education has opportunities for outstanding, result-oriented professionals to fill the positions of PART-TIME LECTURERS and EXAMINERS at the Institute's Weekend Lecture and Examinations programmes Positions: PART-TIME LECTURER & PART-TIME EXAMINER Skills Needed • Excellent organizational, communication and interpersonal skills • Strong numerate and analytical abilities • Time and project management skills • Broad knowledge of the subject area. • Patience, self controlled & highly Disciplined Qualifications • University Degree, not below Second Class (Lower Division) or its equivalent and • Any of the following Professional qualifications (ACIB, ACA, LLB, ACCA, CIS, AC1S) Possession of Post-graduate Degrees such MBA, MSc or PhD will be an added advantage Experience • Previous experience of at least 5 years post qualification in lecturing or examing will be necessary • Minimum age: 30 year Subject Areas • Business Communication Skill • Principle of Economics • Introduction to Financial Accounting • Introduction to Business Finance • Principle of Management • Introduction to Business Law & Ethics • Basic Accounting Subject Areas • General Principles of Law • Economics • Quantitative Techniques • Financial Economics • Element of Banking • Financial & Management Accounting • Management Theory & Practice • Information & Communication Technology • Law, Ethics & Corporate Governance • Marketing of Financial Services • International Finance • Research Methodology • Practice of Banking • Bank Lending & Credit Admin • Corporate Finance • Strategic Mgt. in the Financial Services Industry Method of Application Interested persons should apply in writing or online through exams@cibng.org with copies of resume and credentials attached. Applicants must also indicate their subject or core areas of interest. CIBN CONSULT The Chattered Institute of Bankers of Nigeria Pc 19, Adeola Hopewell Street Victoria Island, Lagos Closing Date: 18th February, 2010 |
Maersk Recruits for IT Assistant CIS - Container Inland Services (CIS)
 CIS Nigeria is part of Global A.P. Moller Maersk Group having presence in more than 125 countries and engaged in activities such as Oil & Gas Exploration, Shipping, Inland Services and Logistical Support. Container Inland Services (CIS) Nigeria is involved mainly in Off Dock activities such as Import Deliveries, Stripping/Stuffing of Containers, Trucking/Shunting of Containers between Port and Off Dock, Trucking to hinterland destinations, Equipment Maintenance and Repair, Container Sales and various other CIS related activities. CIS Nigeria is part of Nigeria Cluster encompassing three other countries of Benin, Togo and Niger. CIS Nigeria operates two independent legal entities by the name of Ibafon Container Terminal and Lilypond Container Terminal. It is seeking a motivated and results oriented person to establish a proper internal control finance function for the Cluster. The role will be domiciled in Lagos, Nigeria with occasional travels to cluster countries. Specific Tasks and Areas of Responsibility - Manages Data Center infrastructure, including ICT, power and Air conditioning. - Creates and manages daily access log report into and out of Data Center by authorized personnel - Adds and configures physical access to Data Center through Access Control System - Manages Active Directory, IIS and backup services of all relevant data and databases of the servers in Windows environment using Windows Backup application and/or Third party Backup application software - Managing both Information Technology Dept in Container Inland Services - Manages security issues, disaster recovery planning and fault management through log file analysis and troubleshooting - Enforces standards for computer and network systems, to include standards for wiring, equipment, system security - Managing/attending to users requests logged in via Remedy Help Desk System - Installs, configures, and maintains DNS, - Manages Network and Systems of other Container Inland Depots - Installs new hardware, upgrades software, monitors the network - Produces the detailed technical project documentation and assists in the development for new or modified systems - Installs, configures, manages and trouble-shoots Active Directory, Microsoft Exchange, DHCP - Ensure IT Security Network Scan on Interceptor results in average of 90% per annum - Promotes Legal and Corporate Compliance, APMM Policies, Licenses of software in use - Ensure regular IT Security Communication to Users and Enforce Antivirus Up to date - Ensure Network Availability of 99% per annum - Ensures System Backups are taken Daily, Weekly Monthly and Tapes kept as stated in Backup Policy - Test Restore to be carried out Quarterly - Systems setup to Standard Specification - Naming Convention and Labeled - Updates Inventory PCs, Laptops, Servers, Network Devices monthly - Ensure Preventive Maintenance carried out on PCs, Printers - Manages IT vendor/third party relationship to meet all SLAs in line with Company's policy - 90% registered projects to be completed on schedule Key Competencies / Skills required: Ability to follow Lilypond Container Depot IT processes and organisation Service Delivery (ITIL) management Business Awareness Cost management Vendor Management Customer Service Change Management Risk Management Soft skills required: People management Time management Effective communication Negotiation skills Presentation skills Assertiveness Initiative Click here to apply now |
Friday, February 5, 2010
Samsung Graduate Trainee Program 2010
The Samsung Real Dream is a transformational programme which seeks to promote the employability of Nigeria graduates. It is geared towards building global talent locally, and raising a new generation of leaders for Nigeria's economy and industries. It is an opportunity for graduates to launch their careers on a fast track, and be empowered to excel and add value to the companies they work in. The programme content is structured after management trainee curriculums used globally. Afterschool Graduate Development Centre (AGDC), Nigeria's foremost career centre is one of three implementation partners selected to execute this project in Africa, Other Nigerian partners include, Fate Foundation and the School of Media and Communication of the Lagos Business School. AGDC aims to promote national rebirth and social change by investing in and improving the employability and entrepreneural capacity of the average Nigerian graduate. A total 240 participants will be selected after a merit driven and intensive selection process to take advantage of the first phase of this program. We shall be training 240 participants. The Samsung Real Dream is an initiative of High Potential Graduate Empowerment Initiative of AGDC. It is sponsored by International Youth Foundation (IYF) and Samsung. Programme Design Get in touch with employers' needs, develop insights & strategies to find gainful employment in this competitive job market. Employability Development: The Programme will kick off with an intensive four- week training. The course modules cut across: * > Business Writing * > First 100 days at work * > Personal brand management * > Communication and presentation skills * > Creative thinking and Decision making * > Problem solving * > Leadership and team dynamics * > Project management * > Relationship management * > Career acceleration strategies * > Enterprise & Creating your own employment * > Commandments of Working in a hostile environment and much more. Participants will experience learning through: * case studies and simulations * lectures, videos, group exercises and discussions * individual and group presentations * Input and experiences of classmates * assessment centre and career profiling * community service project * Class Project ICT: Over the years, employers have complained about the lack of this basic skill in undergraduates. To ensure an ultimate training experience, the training will include Basic ICT training sessions. A resource centre has been set up with up-to-date equipments. This will provide our participants with hands-on experience on the use of Microsoft office packages. * Registration procedure Be aware that selection of participants for this programme is strictly based on merit. To register, CLICK HERE....... Registration Closes on 10th February 2010 |
Wednesday, February 3, 2010
Diamond Bank Plc Graduate Recruitment 2010
Diamond Bank is a strong financial services institution with effective presence in Nigeria and Africa and indeed, in all the key financial centers of the world.Diamond Bank Plc began as a private limited liability company on March 21, 1991. In pursuance of our mission of creating a unique international bank with absolute commitment to quality, we are seeking experienced, dynamic and self driven professionals to fill the following positions in our business locations all over Nigeria - Banking Officers - Senior Banking Officers - Assistant Managers - Deputy Managers - Managers - Senior Managers - Assistant General Managers - Deputy General Managers - General Managers BASIC REQUIREMENTS - First degree from a recognized University with a minimum of Second Class Honours (Lower Division) - Minimum of 4 years working experience in Business Development with a demonstrable track record of credible performance. - Possess Good interpersonal skills and have a drive to work independently on a wide range of business development activities - NYSC Discharge/Exemption certificate SKILLS: DEMONSTRATED ABILITIES Excellent Oral & Communications Skills Excellent Interpersonal Skills Good Presentation & Facilitation Skills Accountability Mastery of Client Industry Knowledge Application closes on 16th February 2010 Only Shortlisted candidates will be contacted. |
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